We have several convenient ways for you to order your supplies:
- Call our office: 604-522-4265 or 604-540-0390
Toll Free 1-888-290-6313
Please note you can leave a message with your order at any time of day or night
- By fax: 604-524-6488
- In person: Visit us at 2004 8th Avenue, New Westminster (at the corner of 8th Avenue and 20th Street, inside the West End Medicine Centre Pharmacy)
- Online using our secure order form
Frequently Asked Questions about ordering
- Your name
- Your phone number
- The stock number of the products
- The quantity of each product
- Pick-up or delivery
- The delivery address
We can help you through the ordering process to ensure you have the correct products.
Please place your order when you open your last box of product. We keep a large inventory and you will usually receive your order within 1-3 business days. However, to be safe, please order ahead.
FNIHB patients: Please note that getting approval can take up to 3 weeks, so take this into consideration when ordering.
Pharmacare allows you to order a 90 day (3 months) supply. We process your order though Pharmacare like a prescription. We provide you receipts from Pharmacare that indicate how much you pay and how much Pharmacare are covering. The amount Pharmacare covers depends upon your Pharmacare deductible, which is income based. For more information, please visit www.health.gov.bc.ca/pharmacare/plani/calculator/calculator.html
or call Pharmacare: 604-683-7151 or 1-800-663-7100
Only unopened, undamaged boxes may be returned within 30 days of purchase in the current year. Special orders are non-returnable. Some exceptions apply. All returns must be accompanied by official Pharmacare receipts.
Using the form provided by your plan, submit the Pharmacare receipts you receive at the time of purchase.
Extended health plans do not allow us, or any pharmacy, to bill them directly for ostomy supplies.
We are able to bill these plans directly. There may be additional time required for processing.